Tour condition and general term is also privacy and policy of Komodo Mega Tours. Importantly is to know tour condition prior to make confirmation.
However, some of tour conditions should be a part of an tour agreements. It’s to avoid misunderstanding between you and our company.
Legality Tour Company
We are licensed travel company since 2012. www.komodomegatours.com is online travel market. The company’s name is PT. KOMODO MEGA WISATA.
Because of Indonesia is largest archipelago of the world, so domestic flights are importantly. Sea transportation is not effectively for long distance. Especially you use for holidays.
Sea transport is not recommend for holidays. Because you will waste time to spend. Except you have longer holidays. Maybe for short distance to cross can do but should see the conditions.
Domestic flight tickets, we do not always quote in our prices. Except for large tour packages to cross many island. But it’s depending on your prefer.
We charge domestic flight ticket as long as you need to include in our services. If you have purchase the domestic flight tickets, so we only need routes and schedule to fit with local tour arrangement.
Accommodation on tour
Hotel, boat trip or tent are kind of accommodation can use. It’s depending on tour destination. However hotel is main accommodation along holidays.
Boat trip is only for special places. For example trip Komodo National Park. Tent is only use for special interest or Eco tour that we offer also here.
We use accommodation in accordance with your preference along the communication process.
Meals on tour
Meals mostly dominated by Indonesian cuisine. Also serve Chinese and European. The food menu will be adjusted to the local condition along the tour.
We quote in tour component according to the local budget. As long as you have special diets please tell us, so we can arrange at all.
Communications before tour
Since you are interesting with our offers here, please send email to us. Communication via email is importantly. It’s to collect the data along our communication process.
So your email can see by our officers any time. Our officers are working differently time.
Official telephone, Fax, mobile and Whatsapp are using for shortly communication or emergency situations. We need all communication process knows by our officers belong to our company.
We always reply your email on working time. Even on major national holidays. Except on Sunday is close.
Please make clear the information you needed. This is to avoid misunderstanding between of us. We would you to make a deal as long as you have clear at all.
We put your comfortable and satisfaction in the first place what we do. Not only communications but also in reality on field.
Do not hesitate ask any time to our team.
Reservation And Confirmation
As long as you agree with our offers please to ensure; departure and arrival date, flight route and schedules, flight number and hotel preference.
Your confirmation should be following with deposit payment. Your deposit will use to keep the tour component that you use along holidays.
We need your confirmation at least 2 month prior to arrival. It’s for high season. High season is coming on July and August every year. Sometimes also is coming on Christmas and New Year.
While on low season we need your confirmation at least 1 month before arrival. Sometimes we cancel the tour as long as you make very late confirmation. We give priority to the clients who make early confirmation.
Prices And Rates
We charge in IDR (RUPIAH). But you can use USD, EURO or other currencies but rates are subject to our currency value. Because of our company’s bank account is using IDR (RUPIAH).
An invoice will send to you as long as we get your confirmation. The invoice contains all agreed-upon tour components, company’s account, deposit amount and payments.
Important to realize that final Invoice will send to you when we confirm you money arrives at our bank account. Final invoice is as evidence and receipt.
Final invoice must be carried along with you on trips. This is using as a handle, proof and receipt from all our agreement. Final invoice use finally to claim our services along the trip.
Cancellation And Refund
We charge 60% of total payment as far as you make cancellation 3 weeks prior to arrival. It’s not included of transfer fee.
Important to realize is deposit can’t refund. Because of we use your deposit to cover the following confirmation.
No refund as long as you makes cancellation at least 7 days prior to arrival for all your payment.
Responsibility on tour arrangement
We do not responsibility to any loss, damages, flight cancellation, delay or any other personal accident beyond our control. We are not responsible for all natural disaster, civil war, demonstration or extraordinary events which cause cancel your tour. That is to say we don’t responsibility for God’s happenings.
Transferring And Payments
Because we are legal tour company, then we use company account. For this reason you transfer through our company’s account. However we pay government tax quoted from our account.
For this time we have two kind of payment method. First is wire transfer. Second is paypal transfer. So that you can choose. Below is for wire transfer only. While paypal transfer can find on side page.
All your payment should be transferred to:
Account name: PT. KOMODO MEGA WISATA
Tel/Fax: +62(0)385 2443 167
Account number; IDR (RUPIAH)
Name of bank: BANK NEGARA INDONESIA(BNI) CABANG ENDE CAPEM LABUAN BAJO
Bank address: Jln. Soekarno – Hatta, Labuan Bajo – Flores island, Indonesia 86754
SWIFT CODE = BNI NI DJA END
Thing to bring along tour
Because of Indonesia is tropical country, then important to bring special medical. Important to realize you prevent better prior to arrival. Also bring hat, trekking shoes, t-shirt, mosquito cream and IDR cash. Things are importantly to use on field. Not only on touring but also use on relaxing time.
Not to bring
However you know thing can’t bring to other countries. So that we don’t mention here. Because of we know and also travelers know.
Other information as long as something change in the field. We give flexibility here especially for Flores Komodo tour. As long as you have questions, please contact Komodo Mega Tours. Hope you are happy ending with our services. We are here to help you. Of course we everything for you. We are your partner here.
If you have any questions, please contact us.